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Senior Advisor - Student Services
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Position Number: 5199721
Location: Lubbock, TX
Position Type: Financial Aid

Senior Advisor - Student Services
Lubbock
37176BR
Student Financial Aid

Position Description
Advises individuals and provides guidance services regarding routine to complex issues in assigned area. Work is performed under general supervision in accordance with established policies and procedures. This title will require an extended, descriptive title.

Major/Essential Functions

Provide knowledgeable and professional guidance to students, parents, high school counselors and other entities while attending in-office meetings, front counter shifts, special events, orientation/presentations and answering general financial aid emails.
Adhere to university policies, and federal and state regulations, to include FERPA.
Perform routine oversight of student awards and adjust financial aid awards as needed. Utilize Banner and Cognos reports (ex. overawards, repeat coursework, etc.) to adjust student financial aid awards.
Inform supervisor of outstanding issues or escalation.
Represent the Student Financial Aid and Scholarships office by interacting with students, parents, high school counselors and other entities at local and university events.
Utilize systems (i.e. Salesforce, Dynamic forms, STS, Federal systems, etc.) to track advising appointments, emails, and inform supervisor or outstanding issues. Advisors will oversee students based on alpha split, student classification or other methodology as determined by the leadership team.
Provide direct supervision to immediate reports. Serve as backup for direct reports, assist with escalations and provide input to the Assistant Director of Student Services. Assist in serving the goals and objectives of the Student Financial Aid and Scholarships office and the university.

Required Qualifications
Bachelor's degree plus two (2) years related experience; OR a combination of education and/or progressively responsible related experience to equal six (6) years.

Preferred Qualifications

Working knowledge of higher education
Intermediate knowledge of Microsoft Office software
Knowledge of Banner Financial Aid management system
Attention to detail and ability to streamline processes
Ability to prioritize tasks

To apply, visit workattexastech.com

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, disability, genetic information or status as a protected veteran.