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Senior Specialist
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Position Number: 5125369
Location: Lubbock, TX
Position Type: Student Affairs and Services

Senior Specialist
Lubbock
37078BR
Student Business Services

Position Description
Performs specialized, complex work to assist in the organization and implementation of various projects and programs. Work is performed under supervision within established guidelines with performance based on overall results obtained.

Major/Essential Functions

Determine charges for services requested, collect deposits or payments, or arrange for billing.
Assist in resolving customers' service or billing complaints by performing activities such as investigating and seeking out resolutions to student account issues. Check to ensure that appropriate changes were made to resolve customer's problems.
Clearly communicate and respond to student account inquiries either by face-to-face interaction, telephone or via e-mail and keep records of the interaction/transaction (inquiries, complaints, comments and actions taken).
Develop a fluidity between all available resources (Touchnet, Banner, and Xtender) and the roles of different departments to more efficiently serve the student.
Abide by all FERPA laws required to secure student accounts while providing requested information.
Refer unresolved customer grievances to designated individuals or departments for further investigation.
Provide coaching and mentoring, when necessary, to supplement the ongoing training provided by the supervisor.
Other duties as assigned.

Required Qualifications
High school plus five years experience. Additional education may substitute for experience on a year for year basis.

Preferred Qualifications

Excellent listening skills and the ability to ask probing questions and understand concerns.
Be able to effectively manage multiple priorities and adapt to change within a fast-paced business environment.
Ability to work closely with other departments and staff members.
Outstanding verbal and written communication skills.
Banking/Cash Handling Experience.
Be customer service orientated.
Experience with Banner by Ellucian.

To apply, visit workattexastech.com

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, disability, genetic information or status as a protected veteran.