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ServiceNow Developer/Admin
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Position Number: 5188115
Location: Boulder, CO
Position Type: Computer and Information Technology

ServiceNow Developer/Admin

Requisition Number: 55815
Location: Boulder Colorado
Employment Type: University Staff
Schedule: Full Time
Posting Close Date: 20-May-2024
Date Posted:

Job Summary

The Office of Information Technology encourages applications for a ServiceNow Developer/Admin! This position exists primarily to complete custom development and configuration on the ServiceNow platform. This role will also perform limited operational support for the ServiceNow service, as well as providing advanced support for users of the service. The University of Colorado Boulder is committed to building a culturally diverse community of faculty, staff, and students dedicated to contributing to an inclusive campus environment. We are an Equal Opportunity employer, including veterans and individuals with disabilities.

Who We Are

Vision

The Office of Information Technology (OIT) will be valued by campus as a strategic, inclusive and innovative partner in advancing learning and discovery in order to enable CU Boulder to be a premier public university.

Mission

OIT enables campus priorities by providing high-value IT services and solutions.

Values

Trust, as a foundation for how we engage with one another and with campus partners, along with
Avid curiosity in how to better support the campus and our partner's while
Fostering empowerment and authentic engagement among ourselves and
Celebrating inclusivity that promotes a sense of belonging while acknowledging that each person is unique and valued.

Strategy

OIT will advance learning and discovery by delivering high-value reliable IT services and solutions that:
Provide a fluid and adaptable academic and student experience
Enable research competitiveness and
Deliver core infrastructure and enterprise IT services for business effectiveness.

Based on our departmental goals and our commitment to diversity and inclusive excellence, OIT particularly welcomes applications from candidates whose knowledge, skills, and abilities, and desire to contribute to an inclusive campus environment, will help us achieve our vision of a diverse and inclusive community.

What Your Key Responsibilities Will Be

Custom Development, Configuration, and Testing:

Develop customizations in ServiceNow to meet project objectives and business needs. This may include developing API integrations between ServiceNow and other services. Customizations may be done through configuration changes, or by development of custom scripts using JavaScript and other programming languages.

Service Operations and Escalated Support:

This position assists in managing our ServiceNow service, including but not limited to core configuration, user administration, core application administration, service administration and upgrades. As part of this, this position will be responsible for implementing and vetting changes in pre-production environments (sandbox, dev, test) before implementing the changes in production, and will be responsible for propagating changes between environments using update sets and other appropriate methodology. This position will also assist in providing escalated support for our ServiceNow service, including assisting users with issues, troubleshooting and resolving issues, and escalating issues to ServiceNow (the vendor) as necessary.

Professional Development:

Keep current on software development languages and methodologies, APIs and frameworks in use by OIT and the campus and participate in process and organizational improvement activities.

What You Should Know

This position has the ability to work from home from anywhere in the U.S. The position may be expected to come to campus in Boulder, CO for a required in-person event or other unforeseen circumstance on rare occasions.

What We Can Offer

Salary: $91,585.52.

Benefits

The University of Colorado offers excellent benefits, including medical, dental, retirement, paid time off, tuition benefit and ECO Pass. The University of Colorado Boulder is one of the largest employers in Boulder County and offers an inspiring higher education environment. Learn more about the University of Colorado Boulder.

What We Require

Bachelors Degree from an accredited institution in information systems, computer science, engineering or other related field.

1 year of experience as a software developer/engineer or closely related field which must include:

One year in web development including HTML, CSS, XML, JSON; Development in ServiceNow or an equivalent ITSM platform using AJAX, API development, and Jelly Script; and

One year of experience developing web applications using RESTful APIs services and relational databases such as MySQL or Microsoft SQL Server; and Integration with LDAP and Active Directory.

ServiceNow Certified System Administrator (CSA) certification.

Special Instructions

To apply, please submit the following materials:

A current resume.
A cover letter that specifically tells us how your background and experience align with the requirements, qualifications, and responsibilities of the position.

We may request references at a later time. Please apply by May 20, 2024 for consideration. Note: Application materials will not be accepted via email. For consideration, applications must be submitted through CU Boulder Jobs.

To apply, visit https://jobs.colorado.edu/jobs/JobDetail/ServiceNow-Developer-Admin/55815